Customer Testimonials
Everything went well with my service and new tires. All went well no my recent trip .
I had a very frustrating experience with Parks Hyundai. I was told that my request had been sent to corporate, but despite asking multiple times, I was never provided with any proof that it was actually submitted. Later, I was simply told that I had been denied for service, with no documentation or explanation to support that claim. The lack of transparency and communication made me feel like I wasn’t being treated honestly. I expected better customer service and accountability. Based on my experience, I would not recommend this dealership.
Cody and his team provided excellent service in making sure my F150 had all green lights before driving to Texas. The Works package has great value; not only is it priced right (much less than all places in town for all the services included), you are getting this done at the dealership where just about any problem found can be fixed same day by a Ford expert! It also warmed my heart to see Cody again, who I first met 7yrs ago when he started here as a teenager, now he’s a supervisor! #GetTheWorks
Brent took the time to answer all of my questions, explained the features and financing options clearly, and made the entire process smooth and stress-free.
Very personable to work with. She was very knowledgeable and knew how to do her job.
Brought in for a couple of warranty issues. Both repaired in a timely manner. I utilize this dealership because of a very long relationship with Bill.
Fraser was great! He was very attentive and made sure to keep me informed throughout my visit ro the Service Department. Fraser is definitely an asset to Parks!
the service technicians have improved greatly from just a year or so ago. The service desk people have always been helpful.
The tech was quick to welcome me at the door. He quickly processed my work order and kept me informed during the time it took to complete my job.
Good experience Very Detailed about the inspection of my vehicle. Good communication about what repairs should been repaired and which ones can wait for service . Overall good customer service
Came for keypad install. Was quick and easy service Weir was friendly, took care of the service and made sure it worked right before we left
Brought my EV in for service and the advisor lied about the services I requested and these services were performed poorly. After returning to the dealership, I was met the smug reply of "I've worked here for three years and this is what Ford recommends". Eventually the service manager got involved and the issue was fixed and refunded. This sort of behavior is why people don't trust dealerships.
No pressure from start to finish From sales to finance the process was like buying a vehicle from your friends.
Broke parts,left car with hand prints on headliner, car ran worse than when I brought it to the dealership. Wanted to charge ASTRONOMICAL amount of money for what they claimed was wrong and I fixed by myself in about 10 minutes for free.
They were very kind and professional. Complimentary car wash was a nice surprise. The waiting room was clean and pleasant. Highly recommen Parks Hyunadi.
Cody fit me in to make an unexpected repair and was also able to do ensure upcoming maintenance that was due could be completed too! I am very grateful.
Everyone was helpful and professional My questions were answered to my satisfaction, my concerns were addressed.
Olga was very professional and made sure I was completely satisfied with the service process. She should be commended for her exceptional work.
Excellent service. He took the time to answer all of my questions and was very helpful
Very thorough It took a long time but I am satisfied with the service on my car
You can tell a good deal about a business just by seeing how smoothly things are running as you walk in the door. Since my vehicle is a 2014 model I've dealt with the service department exclusively. I count on them to know how to deal with ANY issue I have. This work van has only 20K miles and I will NOT be replacing it. I am retired, but still need the van to hold all of my tools and supplies necessary for maintaining our homestead in the woods of NW Gainesville. I appreciate this dealership for the quality service ... Read More DealerRater - Jun 23, 2026
Very smooth. Happy with the service. I was treated well and the service took a reasonable time.
Promptly checked in. Work took less time than expected. The experience was very good.
Simple and efficient, easy to work with and around. Easily finds and resolves problems relating to my vehicle in the fastest manner possible
We were told things about our car that were not true and denied a warranty that we were promised at purchase.
Yes No electronics support, no owners manual. No first and kit, which we paid 45.00 for
Comfortable and welcoming Staff were gracious and checked to be sure I had all I needed while I waited
Told the person I scheduled with that I would be waiting on my car because I live so far and leaving it was not an option. I needed an oil change and 3rd row glass recall done. I was informed when I arrived that I was scheduled as a drop off and it would be an all day wait. I postponed the recall and was told it would be 3 hrs for oil change because people ahead of me were scheduled as waiters so I would not be handled as priority.
Very nice, Very friendly, very fast. Informative, n open to my questions about my car
They were nice in the front office. I was able to work while I waited. Then someone came to check me out.
Everything progressed well. Explained what was happening and provided follow-up information about the vehicle. Friendly.
Poor communication. Lousy customer service time taken to complete even with appointment Bad customer service
It was a good experience. They picked up my vehicle and returned it after the service was completed.
Had asked to check passenger tire when dropping off the car for oil change and recalls. They hadn't communicated it between each other and have to bring the car back for the tire. Would've thought it was part of standard inspection, regardless.
I was previously told I had one more complementary maintenance and that it was recorded in my file due to a number of issues I've had in the past. That was a lie. Instead of being able to learn this before dropping my car off, the service staff were unable to confirm anything as they could not work their computers. I had to leave for work and was told they put it under complementary and would call me if they needed anything else. When I missed Kyle's phone call and tried to return it I was told he ... Read More DealerRater - Jun 13, 2026
Bill is fabulous. He makes the whole 'stressful experience' of bring your vehicle in, into a pleasant one. That, is very hard to do.
I was told what recall was going to be done on my car. Turns out it was the engine. I replaced the engine June 2024 with a brand new certified Kia/Hyundai engine. So everything that was done was done in vain and my car doesn't drive as well as it did when I took it in for the recall. I spoke with the manager who said that the work done wouldn't cause an issue with my 2024 engine. I'm not convinced.
Cody Curtis was very polite, professional and, very knowledgeable. The dealership is clean and everyone is very kind and willing to help.
3 times getting recall service done. Discovered that they installed seat ON TOP of my phone cord. Also delivered vehicle to me with disabled safety equipment. Talked me into letting them have vehicle to fix it but the loaner they offered had very limited miles. I live in the country. I work full time. I need my vehicle not some loaner with barely enough miles to just go to work. Don't go to Parks. I have given them 4 chances to make it right. Ford Corporate and. NHTSA is necessary to fix their blunder.
able to get an appointment when i need it and the service is good. i always trust the service department with my cars.
Everyone is so friendly and helpful. Very mindful of our time. We will be back.
Awesome Great service and prompt The wait was not long and the update was perfect
Poor communication all around, no transparency at all regarding the situation with my vehicle. My vehicle was held for 2 weeks, and 3 grand later the concern is still present.
Kyle was professional but the overall experience was poor especially with the techs No consideration for customers or value our time
Seems like they're finding things wrong that don't exist. We just put new tires on and they were showing a problem with 2 of them. Went back to tire store and they said tires checked out fine
Cody took very good care of us. Explained what the issu was and had an uber ordered before hand for a rental if we were to leave that day. Very proactive! Everything went smoothly Thank you Cody and the mechanics that did the work.
I never once had to call about updates. Cody always called. Parks picked the vehicle up for service, left a loaner, dropped it back off when completed.
They were very Patient with me Excellent customer service and very professional I would recommend to family and friends
My visit was very pleasant and professional. Most of all it was short. I am done
Horrible experience. Actually thinking about trading my car in so I never have to deal with them again
Communication was great. Kept me updated throughout the day. Thank you Parks for always taking great care of my car!
Bill S with Parks is very professional, knowledgeable and the primary reason we utilize Parks for service
Very professional and customer oriented They answered all of the questions we had and closed the gap to facilitate the purchase in a timely manner
Helped me get a good offer on trade-in of my 2023 Lincoln aviator plugin hybrid to purchase a new 2025 ford lightning EV truck
they took care of my flat tire. Happy with the service happy with the price.
Friendly, happy, positive There was fun music playing outside and the man who greeted me was very attentive. The second man who helped me at the front desk was kind also. The third guy who checked me out was very nice too. All of the people are very good at customer service.
I was disappointed by the lack of communication. The repair process took longer than expected but with better communication I would not have been thinking the worst. I reached out to the service department manager to address the issue and never got a call back. I feel I may have been overcharged as well. Not a great experience at all.
Never properly assisted and members let finished car sit and don't show sense of urgency to get you out
Everyone was polite and willing to answer my questions. Andrew Reynolds was my sales person & was amazing. He listened to my request and what I needed in a truck. He's very polite, and professional. I talked with Cody Curtis in service and he guided me in the direction of what vehicle I should buy. Both Cody Curtis & Andrew Reynolds are very professional!! George Plourde in the finance department made the process easy, understandable, and quick.
Gave me an appointment and recall part not in stock . Wasted my time. That's it.
Easy to schedule maintenance, work completed in a timely manner. My car is returned washed which I appreciate!
The biggest concern is lack of timely communication and follow through. I really appreciated Kyle taking the initiative to correct an issue I had. Kyle is always very kind and respectful.
Everyone was professional, knowledgeable and personable. I appreciated the no pressure sales process and the room that was given to negotiate comfortable terms.
Came in for a recall issue but it did not get resolved. Service rep and service manager were argumentative and condescending. I have owned three Santa Fe's and in the market for another vehicle but don't think I would consider purchasing from this dealership.
Always great service. My service advisor Cody explains everything in detail of what needs to be done
Greedy and inconsistent. Initially promise 'I'll do my best' with warranty work but later nickel and dime everything until I refuse work and take my warranty work elsewhere, then they price match warranty company hours right there on the spot. And in the end... after working on my car for over a month, I pick up my car and there are new scuffs, scratches and large paint chips on front and rear bumpers.
Professional and kept me updated Devon went above and beyond to keep me informed about my car.
Smooth and easy! The whole process was simple and straightforward from the appointment to check in plus the updates on the vehicle.
Professional, pleasant, helpful High quality service, helped with making maintenance easy and painless, used prepaid service plan
Kind, informative, dedicated He and Jered stayed very late and made sure I had enough fuel to get me home.
I was pleasantly surprised how the whole experience went. I would highly recommend people to shop there.
Bill is very professional and courteous, and he ensures we receive the best service available.
We had a great experience. The service writers were helpful and the job was done efficiently and quickly before a long weekend.
Professional and courteous The gentleman valet was very friendly and welcoming Keep up the good work!!
I was told my previously detailed vehicle was ready, then it wasnt, then I needed a rental, then was told my vehicle was ready. In the end the technician returned my vehicle with grease on the door, sand in the floorboard, a greasy shop tool directly on my back seat, the air bag didn't work, the restraint system didn't work, and a cable under the seat was caught up in the adjustment track. A 1.5 hour job turned into a 7 hour nightmare. My truck went back and forth several times before I could safely drive away.
Great communication, realistic expectations were set, car was well taken care of. Angel was nice.
They let us know what to expect over the phone before we come. When we get there we exchange the car for the Uber and then we take the Uber back when the vehicle is ready. It's a great system and it works well
Good Good only part was they didn't check my warranty info in the system. So i had to wait an extra hour
Customer service is terrible. They have had my car over a month and don’t update me regularly. They cannot figure out what’s wrong with my car and it takes them days for every test. I still don’t have my car back.
Service was done on time and completed. Olga is very efficient and polite. She did a great job
personable, knowledgeable, anxious to serve recognizes the importance of customer service and satisfaction. encourages me to come back as a satisfied customer
Cody in unserious and has a smirk on his face every time you interact with him. Actively avoided having my vehicle inspected thoroughly. Took him 12 days to compare my vehicle to another
Very courteous and professional. Personally they took care of a recall item for our vehicle. Very pleased with the scheduling and service.
It was an ok visit. The car was serviced in a timely manner. Good visit
Asked to have all tires inflated. Invoice said all tires were 36#. I had to air up both front tires before I left.
Brent with Parks Ford quickly found the truck we needed and made the deal happen with good rebates and lots of extras.
Horrible experience. No Communicatior customer service. The only person that was good was Luciano Nunez. If not for him I would be sending all texts and information to Corporate.
From the moment you walk in the doors you feel welcome. You can expect your vehicle will be cared for by the mechanic.
Fast and easy service and most of all no charge. THANK YOU P F L.
Sales department seems fine but service department is awful. Made an appointment for noon to have photos made of damage to my car. Arrived on time, waited for an hour only to find out that they hadn't even taken my car back. Was late to work due to having to wait an additional 30 minutes. Then had to come back the next day because they did not remove (wash off) the paint marker they used on my car to circle the damaged areas and I couldn't get the marker to wash off. Was treated like I was a nuisance ... Read More DealerRater - May 21, 2026
Responsive and quick Every service manager I have worked with has been knowledgeable and accommodating.
Spencer was great to work with, and the staff is amazing! Always a pleasure to work with Parks Ford!
The experience was simple. We took care of also most everything online. Very easy vehicle buying experience
I was initially quoted a different price for my brakes over the phone, but upon arriving at Hyundai, I was given a significantly higher price. After declining the service due to the price discrepancy, one employee asked why I chose not to move forward, while another repeatedly insisted that I needed to have the service done, which made the experience uncomfortable and felt overly pushy. Additionally, my vehicle was not washed as requested after I declined the brake service. I know this because there was still dirt from the dirt road left on the vehicle. Since the wash was selected ... Read More DealerRater - May 19, 2026
I give Alejandro Davidson a 5 as well. Very professional and dedicated to make sure the service is done right.
Bill has been extremely helpful in getting my cars scheduled for service. I also appreciate the Uber service in order to get to and from the dealership since I live on the other side of town.
Spencer has alway taken great care of me and my needs! I love ole Spencer
Awesome Awesome getting my Ford Escape ST Line Elite!!! I will always choose this dealership !!!
We arrived to find the car we were looking for had significant body damage to the roofline just above the rear door, diver’s side. We were assured that, if we purchased the vehicle and drove it home, the repairs would be scheduled and made at no cost to us and a loner provided. We trusted the team and asked them to value our trade in. 25 minutes later, we were handed a sheet with “the numbers”. After just moment ago having promised the repairs would be made at no cost to us, $2,500 was added to the price of the vehicle (... Read More DealerRater - May 16, 2026
Always good customer service. My car was serviced and ready before I expected. The service reps always give god explanations of any repairs that need to be done.
