Customer Testimonials
I've been a Customer for Many Years. Love The Service.. will Recommend This Dealership to others when they want to buy a car.
Ford and Hyundai are full of very friendly, helpful people. The facility is well kept, the service dept on both sides are great for all vehicle needs and they offer snacks. MY FAVORITE!
Way overpriced, almost 3 weeks to get back and very poor communication. ???? to “ Please say a little more. Just 3 more words… ”
Kyle always directs us in the correct direction. He's extremely knowledgeable and helpful. It's always a pleasure to come in and be greeted by Kyle. I know he has us in his best interests and so far that is paid off
Quick, fair, kind! Olga is the best! Olga was kind from the moment I walked in! She was fair with the assessment process, and made sure I understood everything.
My experiences with the dealership have been a positive . On time, friendly staff, affordable prices.
Friendly service, clear explanations and comfortable service waiting area Timely service and car returned cleaned
I waited over five hours for a scheduled oil change. Slow For maintains. Really what
Spent a lot of time going over things Very nice and professional and was a good listener
Extremely disappointing service experience. This has been, by far, one of the worst dealership service experiences I have encountered. The level of customer service and professionalism fell well below expectations. Based on this experience, I will not be returning to this dealership, nor will I recommend it to family, friends, or anyone seeking reliable and professional automotive service.
It wasn't the person I met with, it was your price and then tried to scare me into buying more services.
Meet expectations Devin was great explanation was clear estimate no surprise Thank you so much
Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing amazing
Cabin filter change. Made a strange noise when I left. Took it back. After 1 1/2 hours I was offered a rental (430 pm ) Vehicle not ready and returned until Tuesday (my appointment was the previous week.) I had to call for updates, generally at 10 am each day. No charge for repair, but what happened to break the ac? Why did it take so long to fix. Considering not returning to this dealership for service.
When dropping off my truck, I spoke to the service advisor for a specific issue the transmission. I asked him not to report the engine or deal with the engine engine. Focus on the transmission. Without any follow up or call he submitted for the engine repair. This was very frustrating as I specifically asked for this not to happen and instead of any phone calls for clarification it was just submitted as I had instructed explicitly not to be.
Had my vehicle for a week and a half never fixed it tried to pick it up and they lost the key. Finally found the key picked it up. My truck still wasn't fixed. Had to take it somewhere else to get it fixed.
Always been pleased. I used your valet service and was very pleased. Very convenient. Will continue to use valet service.
Friendly, efficient They are consistently friendly and efficient. I like how they walk with you to get the vehicle when service is done
They were honest and explained the process to me, giving me assurance they would be thorough and I found no issues with my vehicle since
Great service and friendly staff. They made the experience quick and painless. Even provided a free ride
I took an uber there from crystal river to give them a chance to earn my buisness. Cost me 120 dollars. The manager never came out to meet me or greet me to the dealership. The salesman was not too knowledgeable. That's just not the way to treat customers in my opinion. I spent a lot of money. They just don't care it seems
I took an uber there from crystal river to give them a chance to earn my buisness. Cost me 120 dollars. The manager never came out to meet me or greet me to the dealership. The salesman was not too knowledgeable. That's just not the way to treat customers in my opinion. I spent a lot of money. They just don't care it seems
Service Department is great and very efficient Bill was very helpful and got my truck serviced fast
Excellent service I received an appointment the same day I called in. Very friendly staff.
Excellent service I received an appointment the same day I called in. Very friendly staff.
He was very pleasant. He was very professional. He was very helpful and knowledgeable. He was also very engaging
They were very accommodating. I had a flat on my Ioniq 5 and they worked me right in without an appointment. Sorry I can’t remember the service writer’s name but he was new and very good.
Dealership only cares about squeezing their customer for as much money as they can, and not making my service a priority
Very professional. Quick. Joel and the entire team at Ford Lincoln of Gainesville was very professional. They knew exactly the part that I needed and replaced it quickly and effectively.
Everyone was very nice and helpful, I will come back!!! And I will let people know how helpful and kind Parks Dealership is!!!!
Everybody was kind, polite, helpful. Enjoyed having coffee, taking my time to read ??. It was a good day. Thank you
He was informed & professional Angel was a customer service rep I would hire in a minute
The descriptive word here is disappointment, or it may be greed. I took my 2026 Ranger Raptor into service to have a Ford Procal tune installed. A little over an hour after dropping it off Spencer called to get a password from me so they could start the install. He informed me at that time that the procedure was made for the consumer to install but that they would do it. A little over an hour later he called to tell me it was ready. When I picked it up I was handed a bill for $397.00. What's the deal? Almost $400 ... Read More DealerRater - Sep 15, 2026
My sales person Kaylie was excellent! She was able to answer my many questions. She was very knowledgeable and polite.
Re'na did an exceptional job. The team over there were kind. Once we agreed on the set price, it never felt pressure sale to upscale
Park's Ford has done a great job taking care of our Ford truck and us for 10 years - since we bought the truck new. Good job, guys!
My experience with the dealership was exceptional as always. Cody is always a pleasure. His customer service skills are impeccable.
Service is great and service advisors are very helpful. Spenser did his absolute best to accommodate all my requests and questions. Pricing is a little high in my opinion, a $6k clutch and flywheel job is mind boggling. If you have the option check around other shops for quotes but for the price the team here does do a good job.
The rates were much higher than my original lease, but Chloe was able to work with me to find something that landed within my budget. Very friendly service.
Everyone was very courteous and helpful. I appreciated the Uber ride home. The work was accomplished in the time projected.
Great service and professional Finance guy was very knowledgeable and friendly . So was Garret
Great service and professional Finance guy was very knowledgeable and friendly . So was Garret
Friendly and knowledgeable, was very helpful answering my questions. Happy for the great service provided.
I think they damaged my dash. There is a cut in my dash that was about a half an inch deep that clase forced close with some kind of tool. Like a sharp to was dropped and a screw driver was used to force the wound closed
Good. Happy that uber was provided. Service was done in decent amount of time. Could've been quicker knowing it was a simple recall.
BILL TOOK VERY GOOD CARE OF ME. WHAT MORE CAN I SAY. HE ADDRESSED MY PROBLEMS, MADE AN APPOINTMENT TO CORRECT THEM AND CORRECTED THEM. HE KEPT ME INFORMED DURING THE PROCESS.
I brought my Ford Ranger in for a recall. Had an appointment for 9:00a.m. I was told it would be done by 2:00. I came back at 1:45 and they hadn’t even started it. They then completed it in 35 minutes. What took five hours and still wasn’t finished was completed in 35 minutes. The first time I brought my truck in, the service manager called a meeting and everyone had to stop working. That was a 3 and 1/2 hour visit. The sales department is great. The service department needs a lot of improvement. I will be going to another dealership for ... Read More DealerRater - Sep 5, 2026
The rear differential went out and had to be replaced it was under warranty. Devon was very helpful to arrange rental car and kept me up to date until the parts arrived. It took about 2 weeks. Great service. Devin was great.
I'm 66 years old and it's the best dealership I have ever been to The service and the people are exceptional
I see parks Lincoln Ford dealership is lacking in customer service. There are a couple that are good, but the people I came in contact with were awful except for the gentleman who checked me out.
Very efficient and courteous. A true pleasure to work with. They do a great job every time I have my vehicles serviced here.
Highly professional, very courteous woman…..Clear speaking, pleasant personality… and kind to this old lady with the 2017 Sante Fe
They reviewed my issue and decided it was covered under warranty and then kept me updated as parts and other items arrived to make sure I could come back in for completing the work. Very helpful.
Poor communication ended up taking my Ford truck to the Mercedes garage for better service
I have received excellent service everytime I get go there. People are very helpful and courteous. This is my 3rd car from there.
I have text confirmation of him lying to me. I have text confirmation of him lying to me. He got a little rude with me when I called him out for it. Another worker confirmed he was lying to me.
A very good experience Staff members was friendly and helpful knowledgeable keep up the great work .
It took a bit longer than I thought but she explained why that was. And nothing else came up during inspection which is always a plus.
It took a bit longer than I thought but she explained why that was. And nothing else came up during inspection which is always a plus.
My visit turned out to be better than expected in all phases of My visit.
7am appt just for oil change and tire rotation. Didn't get car back until 8:15am. Did not finish until 10am. I've gotten better service at Walmart. They also lost my wheel lock in the shop. Asking me where it was and I told them and they lost it. Then they later said they found it and handed it over.
Courteous and efficient Cody listened to my problem. He was knowledgeable and kept me informed during the service process.
Quick and easy to explain what my car needed. Also willing to give information on extra items i was interested in adding to my vehicle in the future.
Car towed in.updated on diagnostics and repairs When I declined offer to consider a new car I was not hassled by sales rep.That was appreciated.
I had a positive experience during my first visit to the service department here. However, I learned that the individual in the service department I worked with has since left this dealership. Its a shame. I took my vehicle in recently because the car was completely shutting off while driving. After not hearing from this place for multiple days, I called back and they said they couldn't find anything wrong with my vehicle, but recommended additional maintenance, which I did. After I took the vehicle home, it shut off in the middle of the highway again. I took the ... Read More DealerRater - Aug 24, 2026
The system is a great idea. Being about to schedule the pick up, pay online, have the work completed and the car delivered is wonder. I love the video recordings. Just need to workout the pickup kinks, I shouldn't have receive snd confirm my appointment multiple times, once is good enough. If the persons vehicle isn't there don't like them book that service again.
Attitude was better towards the end. He acted stressed and was rude initially xxxxxxxxx at first
I thought this was for the Ford Dealership. I would give the Hyundai dealership a 5.
I thought this was for the Ford Dealership. I would give the Hyundai dealership a 5.
Excellent mobile service, communication was clear and concise, the staff members were very thorough and friendly
Cody provided me with great customer satisfaction. I appreciate his willingness to make customers feel welcomed and have them leave with a smile on their face.
Great experience Easy to deal with, great sales person and I need to add six words to get to 13
We encountered a battery issue on our way into Gainesville to move our daughter into school. Cody was professional, knowledgeable and efficient to get us into service ASAP and resolve the issue. Thank you, Cody!
Rough start Got better I'll give you another try I was treated very well in the end
Dealership did not fix the problem. They did not communicate well as well. I will take it up a third party unfortunately for the first time!
Made my first appointment on line for 7:00 am. Bill was there at 6:50 with a smile. Everyone I saw said good morning. Happy workers are a good sign.
They always take good care of all of my vehicles and the staff is very helpful!
I arrived a little early and it wasn't very long before they took me. They all were very professional.
Curtious kept me up to date on my car Nuthing more to add I said everything
They were very good advisor providing me options and great service Thank you for being supporters.
I was treated very good and they went above and beyond ?? I would recommend Parks Ford
Bill Stoufer is the consummate professional and represents the best of Parks Ford through kindness and superb customer care. He is prompt, honest, and remains my ‘go to’ service advisor at Parks for anything I need for either of my cars!
Have purchased 3 vehicles from them and the service has been good. Bill has been great to work with.
Excellent service,friendly personnel. The waiting area and restrooms were immaculate as always. Wait times for service were adequate and complete.
Excellent service,friendly personnel. The waiting area and restrooms were immaculate as always. Wait times for service were adequate and complete.
My fellow coworkers are always great. Keep up the great work ladies and gentlemen ty
Very efficient and took great care of things - even trying to save me a few dollars. I appreciate the honest and transparent approach.
Dalton Brower did an excellent job helping my dad through the purchase of his new truck. He is informative, knowledgeable and friendly which is what we looked for in a salesman.
Superb Good as usual . 1 2 3 4 5 6 7 8 9 10
Superb Good as usual . 1 2 3 4 5 6 7 8 9 10
Good Helpful for what I needed Helpful for what I needed and my trucks AC was fixed after it broke
They are efficient in their work, they get all their work done at the right time
Chloe was great and very professional. She was a pleasure to work with and really helped with finding a car that I loved.
Kyle handled an awkward situation very professionally. I was quite upset when told I would have to pay $56. for the engine filter. When I bought my car from you ( instead of the Ocala dealer), I was told by the salesman and sales manager that if I bought ALL of the extended warranties, the only thing I would ever have to pay (for 100,000 miles) would be gas and tires. Obviously this was not the truth. It was a shame that Kyle was caught in the middle of this dishonest mess
Very helpful, always explained what was going on, great people! Very happy with Frasers help
Garrett and his team provided a great car buying experience and was very attentive to every detail as well as delivery of our 2025 BRZ Series.Purple! Thank you!
The team at Parks Ford Lincoln of Gainesville was nice especially Jason Kaercher. He gave me a good deal on my trade in. Good customer service.
It was a good experience for a recall. Service was fast and Uber pickup worked great.
It was a good experience. One of my service issues was not corrected/repaired again, but keep being told they cannot fix it. This is the second attempt in 2 years.
The communication was excellent, and I really appreciated the follow through with the warranty company.
