Customer Testimonials
The Service Department is five stars... They found more than either of us bargained for. The kept me apprised. They arranged for the parts I needed. We are set up for the installation. Easy-peasy!
Very helpful and courteous staff. Kept me informed and considering the amount of work done, the technicians were very prompt in the various tasks.
Parks Hyundai Gainesville offers outstanding customer service and a great selection of Hyundai vehicles at competitive prices. The sales staff is friendly, knowledgeable, and genuinely helpful, ensuring a pressure-free car-buying experience.
Excellent service - friendly & fast - vehicle done even sooner than expected. Thank you Levin and Parks Ford
Mobile service for oil change and tire rotation was great! I called that morning and they were able to come to my house that day due to an opening, and done in <30 mins. Couldn't have been any simpler! The coordinators was great and so were the techs that came.
Edwin from service is fantastic. Easily the best experience I've ever had with a dealer.
Excellent very professional service writer. Great service and quick delivery . Highly recommend service department. Easy to get appointments.
They take time to explain everything to you and very professional, and you don't have to wait very long. Thank you
Professional and courteous service. Keep you informed on vehicle service.. will continue to use them
The person who checked me in was very thorough, Ari was his name I believe. Was very polite and helpful.
I was taken on time and was car ready an hour and half later. And washed
I had a great experience with the staff. My salesman did a great job. He wS very helpful
Be careful coming here for the last thirty years, we’ll change names several times over the years, and I brought my truck there when it was Paul West Ford 1979 and the service department has taken care of it but now it’s getting a bit pricey
Got a fast response from the diagnostic with an estimate. Work done timely and well done.
Fraser Ardrey and his brand of professionalism are top notch. The detailing was very impressive.
I had a great experience with my salesman. Everything when smooth and I got a great price.
I am in sales and appreciate doing business with a another business that does not treat you like a number and is willing to work with you on making a deal. They listen and if then make it happen. Move those cars. I would definitely recommend customers to them and when I am in the market for another car they will be the first I call.
They do his Job fast and they me know all the important information for the mainteneance
Angel was courteous and friendly and helpful to me when I arrived to have my vehicle serviced. Took me inside and showed me where to sit and different parts of the customer waiting area.
Great service I will continue to use Ford Lincoln for my car and their service.
Lucianno was great and took very good care of me. Deserves a pay raise if you ask me
Courteous, attentive service personnel. With appointments you’re in and out fast! I’ve been a customer for years.
Picked up truck and did general maintenance and brakes, have no issues with the service received.
A pleasant experience the representative, Fraser, was helpful and courteous. Service was done timely too.
The person assigned to my service project was very responsive about when the vehicle would be ready.
Frazer did a great job scheduling and facilitating both the repairs and service to my truck.
Very friendly and seem to go the extra mile to get what I wanted. Great dealership and would do business again with them
Very Satisfied. Mr Edwin Louis explained services i needed. He was very knowledgeable. I will be back again.
Fraser Ardrey was a kind and patience service advisor. He explained everything to me in a calm and professional manner.
The only interaction I've really had at the dealership is with Levin. He is always kind and helpful, He coordinates with my warranty company to get my terrible lemon of a car fixed! It's been there on many occasions and I'm never worried about calling back because I know he will be there to help! He definitely makes a frustrating experience easy to deal with!
They’ve always taken care of me and answered all questions that I have for them.
Excellent service right at my doorstep, still can't believe I never had to leave the comfort of my home! Outstanding service!
All was good, except, I'm not sure they tested tire pressure - low pressure light came on in first cold weather, and I had to increase air from 27 to 33 psi in all four tires.
Routine scheduled Maintenace revealed a differential leak that required repair. The routine Maintenace and the follow up repair were performed on time with excellent communication and customer service.
This was my first time using the services of Hyundai Gainesville, and I have nothing negative to say. They treated me well and were fast in completing my car maintenance.
I will not write a review. This was an oil change and I am satisfied.
Very honest, fast and friendly staff! Nice and clean facility! They even gave my Bronco a quick wash
They were very helpful in getting my tire fix. While I was there Kimberly would come to the waiting room and let me know what was going on and keep me up to date on what was need and explain situation with a choice. Kimberly was awesome.
Attentive staff and efficient work. Appreciate the attention and updates. Scheduling was very easy to do
Great buying experience!! James Weir and Darleen Thank You. We will be back to buy again!! Michael Aaron
The team at Parks Ford is outstanding. I had a minor issue with my recent service visit and they solved the problem expediently and professionally. Highly recommended!
Service advisor Luciano was very helpful and professional. Not a glitch in my visit ! Luciano communicates very step of the way and was honest.
Joshua Torres, the sales representative, maintained good contact with us. The coordination with service for final prep of the vehicle was also good.
James was extremely helpful as my salesperson. He was very knowledgeable and went the extra mile to help me.
Gave a good deal and had plenty of inventory to choose from that made it a lot easier to buy.
We were exceptionally pleased with how we were taken care of could have asked for more
They showed up on time to take my Corsair in for a recall service. They did a great job the 16 point inspection was great see.
Good! Knowledge and performance. Honest. Courteous friendly. Got well informed of the service done to my vehicle.
The Hyundai Manager and my salesperson Garrett Roe were amazing! Garret was super knowledgeable and the manager went above and beyond to help me take my new( used) car home! I highly recommend them !
Be prepared to wait around for many hours if it's busy. Guy in front of us in the finance room was in there for several hours. Otherwise the staff is pretty great and was willing to meet us halfway on our desired numbers. Ended up walking out with a new Mach-E and so far we love it.
I was not called when the car was ready so they ended up keeping it overnight
The service department is great, but I won't buy a new or used vehicle at Parks because the prices are not competive compared to Santa Fe Ford.
Setting up the appointment was easy and the service was second to none. Fraser was amazing and on the ball!
Everything was fine with my service experience I had no problems with my service or service advisor
Levin was so good he always is fast and makes sure I get all the information I need.
Bill the service adviser was very professional and helpful. My car was ready much quicker than I expected.
Very professional group of people. Bill is an amazing man who has a great understanding of what it means to provide solid customer service!! Your receptionist is super friendly and helpful who asked me on several occasions if she could get me anything while I was there. Appreciated the attention to detail with my truck. The only thing I would recommend would be adding a car wash after the service work is complete.
Levin was very helpful and responsive. It was the first time working with him but will definitely call him going forward.
Fraser was my service advisor and he did made sure everything went as smooth as possible. Great experience
Zachary (sales) and Lowell (finance) made the experience great. I went to multiple other dealerships and was not happy with their customer service or sales tactics. I knew exactly what I wanted and Parks made it happen.
Levin is the best service advisor I have ever dealt with!!! AND I have been buying Ford's for 56 years...My first car was a 1966 Mustang GT
Great service. Doreen made sure I was comfortable and that my car was in great condition after the service.
Levin was filling in for the person I was assigned, but did an excellent job of listening to my concerns and walking with me to the car for me to show him a low fluid container that I did not recognize in my Hybrid. He also looked up the history on my tire purchase, so that my tire rotation was free. He called me when car was ready and got me in and out for my pickup. His service was as excellent as what Cody had provided on my prior service calls. I hope I can keep Levin as my ...
Great sales person (Rudy) and finance guy who I knew from Naples . My service appointment went smoothly and the folks were efficient and courteous. Great dealership!
At last a great service obtained by the people from Hyundai. People dedicated to their work and service very positive with knowledge and looking forward to provide satisfaction to the customers.
Cody Curtis was very polite and professional during my visit at Parks Ford of Gainesville.
I was greeted immediately upon arrival and (even though I was early), I did not have to wait. As soon as my vehicle was ready, I was notified. My Bronco looked beautiful after the detailing. Thank you!
Everyone was very friendly and I had every question answered that I had to ask throughout the process. They didn’t mess around and give me the run around like the Ford Dealership in Lake City and I was very happy to have my car back in a timely manner! I do understand that things come up that you can’t always control, but this Dealership explained everything as it happened and I was very appreciative tat they called me to update me instead of me calling them! I fully intend on keeping my business here! Very happy
Very good service! Would recommend , levin helped me get checked in and the process was very quick for my oil change !
Great friendly service and reasonable wait time. Tire rotation was not done as had requested but was rapidly solved when pointed out.
Fast and friendly just came in to adjust the tire pressure on a cold day in the F150 Platinum I purchased a couple days prior.
Always willing to serve my car! The Hyundai dealership never has any availability. I own an Elantra!
Neat,clean,organized, professional, courteous, thoughtful, up-to-date, informative, pleasant, efficient respectful, prompt and helpful.
Levin was really great and made the service really smooth. Also, kept me updated and made sure I was updated on any additional services! Thanks man!
Lowell was very knowledgeable and was able to narrow down a good solution for an extended warranty and service plan
Devon was sure to communicate with me and was very attentive. I won't be going back to Murray Ford.
Accommodating, friendly courteous efficient. Nice room to wait in. Seems like all employees are happy.
Friendly and efficient service staff. It took longer than what was originally quoted. I was there for two hours instead of the 1-1.5 hrs. stated. Great work though!
This place has great service! Fraser was very helpful and kind. Looking forward to my future services!
Kimberly was wonderful in helping get the appt set up and everything done! The service was great— thank you - AGAIN!
Kim, my service advisor was very conscientious. She noted a pending recall issue, investigated if it could be accommodated during my service call and worked to meet the demands of my other commitments that morning. Thanks, Kim!
Had a complete transmission failure while passing through Gainesville. Service suggested a VERY capable towing service who had us at the dealership within an hour. Repairs were diagnosed, estimated, agreed upon and scheduled within a couple of hours. Repairs were completed as promised and the vehicle returned to us ahead of schedule. Couldn't be more pleased with Fraser and the service team at Parks Ford.