Customer Testimonials
Messed my car up had to fix the key for free bad communication Not on the same page
Great customer service. Clean bathroom. Attentive associates. Prompt. Courteous. I was and out in am hour.
Was told the coupon for $40 off service over $400 (my bill was $975) on my Focus would automatically be applied. Got the bill - IT WASN'T! And Levin refused to honor it! I will NEVER be using FORD for ANYTHING again!
Teddy did an amazing job helping me pick out the right vehicle for me and I'm extremely happy with my Ford Bronco. I would full recommend reaching out to Parks and Teddy for your next vehicle.
great Mobile service I do not write long comments take this or leave out comments
Great work, nice employees; however video was sent after I left about things I should work on and I wish we discussed this together instead of being told my car was perfect and was sent home.
only person that i has help me in the last few times I have been there is Devon Pokormy I will give him a 5 stars tks
Bill, my tech was great! He kept me informed on the progress of my repair and the ordered part that we had to wait for. Park Ford’s repair was completed earlier than expected which was a plus. But I only gave the dealership 4 stars as their invoicing is confusing and we never got a written estimate on the order/repair to begin with. So next time I know to ask for it and not expect it to be in the paperwork.
I’ve been coming there for about 2 years now. I’ve seen a lot of turnover with staff. Hopefully this new crew, which were very kind & helpful, will continue to invest themselves as this company as the company invests in them. It’s important to have support both ways. Good Job Hyundai!
Very good experience. Got me in and out quickly Fraser was an excellent rep. Made everything very clear and was personable
I have three Fords. Staff there is professional, courteous and fair. The facility is very clean! Waiting room is comfy- I like being there and watching the techs work on my car, and checking out the new cars in the showroom.
All staff were friendly, professional and maintenance was done in a timely manner. Enjoyed my time at this dealership.
Easy and fast to schedule a service appointment. Always back on time. Levin is on top of what is needed.
Everyone was kind and helpful. During my visit. My car is doing well and it is taking me anywhere I want to go.
They pulled my credit when I didn’t agree and when I brought up the issue to the manager and Garret who ran me through the process ignored my question about my credit and kept sending me emails and texts from multiple numbers asking me to bring a down payment .
It took hours before I my car was serviced. The service was poor. I watched other clients complaining. The problem I told them about was not addressed and they had to take it back to the mechanic to see what was the issue. I spent 4 1/2 hours for a tire rotation. And left with my issue pending for another time. I had to leave.
Easy to make the reservation for the home appointment and very professional. Easy to make the reservation for the home appointment and very professional. Highly skilled and motivated.
Very quick and nice service The staff was respectful and helpful and my car was done on time
I had valet service (I was offered when I made my appointment and accepted) to have my 2025 Ford Maverick evaluated for a steering issue when I changed lanes. Levin contacted me relative to further details. When I provided the details, Levin indicated that he check out the vehicle via road test. Upon road test, Levin found no performance issues; however, he thought that perhaps I was either not using my turn signal when I changed lanes or delaying use of the turn signal when I changed lanes. Levin was correct. I did not understand how the lane changing function worked. ... Read More DealerRater - May 12, 2025
Did what they said they were going to do with my Santa Fe.Thank you.
Courteous and swift Everyone I dealt with was courteous. I was in and out and my car was ready sooner than I expected.
Ari was personable, kind, understanding, genuine, and overall the best help possible nice and helpful!
Staff are very friendly and they work with your schedule. I needed to get my car in asap, I called amd get an appointment the very next day. I dont have to wait. Overall, a great experience. Thank you
I appreciated the short video that the mechanic took, showing the air filter that did not have to be unnecessarily changed until the next visit (appreciate the honesty), the tire treads, windshield washer fluid, etc. Thank you.
I needed to have my car serviced. The dealership provided the service that I needed and everything was good.
Fast, friendly, knowledgeable. Levin was an excellent service rep. Stayed on top of what was happening and kept me informed along the way.
Communication was not good. Was told I would be contacted on the status and was not called. When I called them I was met with attitude. The estimate was given to me and then when they spoke to my husband they gave him a higher cost. I was not happy with the service we received.
Fast and efficient. I'm busy so I liked having things done quickly A great experience
Need Garald to set the record straight! The work they Did on my SUV was NOT WHAT I NEEDED,NOR TOLD THEM I WANTED DONE AND NOT CALLING ME BACK!!
The guy came over and changed my oil and rotated my truck tires right in my driveway
The staff was friendly, but it took a long time and was quite expensive. The oil change cost is much more expensive compared to other repair shops.
so far every one I have talk to or delta with has been right on or close to a 5 star
Knowledgeable and professional They are very respectful, knowledgeable and professional. They got my truck in and out the same day which is a plus
Year old car for second service. So far service good. Devon has been my advisor previously and very helpful with previous 13 yr old Ford car.
They handled my problem with great customer service They handled my problem with great customer service and Gerald Acevedo was very courteous.
Fast and easy The associates were friendly and helpful. The waiting room was open and had snacks.
The service department at Parks Ford is FANTASTIC. I am acknowledged, helped, recognized and made to feel welcome and valued each time I bring my truck in for service. Levin always greets me and finds out what I need and Bill keeps me informed of what the service team is doing and when they will be finished. It is always a GREAT experience!
I made an appointment with Parks Ford here in Gainesville Fl for February 18 to take care of a recall. My A Pillar moldings needed replacing. I was told they were on backorder. Well it's now May 6th and they still don't have them in. Since my initial visit in February,I've called the service department at least6 or 7 times and was told the same thing. I called Santa Fe Ford in Alachua 2 weeks ago and the got me in on yesterday. It only took 2 weeks versus 3 months to get the parts. I really believe that Parks Ford ... Read More DealerRater - May 7, 2025
Not much to describe, I came in for service and the service was completed in a timely manner.
Zach was the tech who came out. I think the coordinated was Nikia or something like that.
Very prompt and efficient service. Will be back for all my service needs. Highly recommend.
My experience was amazing ! They were very thorough and got the job done in a timely manner !
Great dealership. They are easy to deal with. They treat you like family. Highly recommend.
No pressure, easy, informative No pressure, easy, informative place. I felt very comfortable buying my car there.
I wouldn't trust my vehicles with anyone else. Parks always takes the best care of me!
Dishonest, tries to sell you services that are not needed or that don't yet correspond.
Everything went very smoothly and very fast. Everyone was so accommodating and nice and did their best to stick with what I wanted. I was very impressed.
Well, Parks Ford still has my car unfixed for an entire year, and I'm constantly being lied to. Every time I talk to Levin he tells me some excuse on when my car will be ready or it's a new problem. My warranty company has already paid Ford for repairs that have never happened. I'm sure that other things are wrong with my car by now because of how long it's been sitting on your lot. Not sure if I will come out as a satisfied customer or not. Thanks for asking.
Was well respected as a customer and promises regarding potential price changes were honored and very appreciated.
I was given the runaround and my situation was handled poorly and unprofessionally. Will not return.
The wait time was longer than quoted (1.5hrs vs. 1 hr). The appointment I made was for a new car maintenance and oil change. When I arrived the appointment was not made for a new car (tried to charge me). My car had dirt running down the sides after the complimentary car wash. There was a foul odor in the car after it was returned to me (like a fart).
Levin was very helpful and professional throughout the service process. He kept me well informed about the service my vehicle was having and was able to set me up with loaner for the day per my request. He is a great employee in my opinion.
He was very courteous and easy to work with. Overall did a great job. We will be switching from starke to you because of the great service!
Friendly and Professional I had a great experience buying my new vehicle. I highly recommend Parks of Gainesville!
I brought my car in. They said the battery was bad. I told them it was the 5th battery new alternator. Engine runs very smooth. They returned it and said it was a bad battery. I picked up the car and it would hard idle without stalling. They did something to it. Then they told me they were going to replace the alternator, wiring harness, coil packs and spark plugs. And that's why it's running bad. The same components that the car was running well with. This make no sense at all. If feel like they made some ... Read More DealerRater - May 3, 2025
I asked for information on a build nothing was sent. I was told a link would be sent.
I sat there all day with a toddler just to find out that they didn't have the part even though I confirmed on the phone that the part was there before I arrived
So convenient and the auto technician went over everything. Love this convenience and would recommend this dealership to all my friends.
The mechanic seemed to be a little less than average. Levin was on point. He was perfect and knew exactly what needed to be done to the car. It was a very good experience.
truck was picked up for an oil change at 8:30am and I didn't get it back until around 5pm. That would be fine, the problem is I tried to reach out to get an ETA multiple times and never got a return call or text until the truck was done around 2pm, and then still didn't make it back to me for 3 more hours. The lack of response pissed me off
Working with Levin is always a great experience. His knowledge and effort to work with scheduling is amazing. Levin always makes sure the work is done correctly and quick. I have full trust in his opinion on what the best decision is.
Levin was very polite. He let me know that they checked all the filters and wipers covered on my warranty.
Parks ford is the best when it comes to customer service!! I will be buying all future vehicles from them.
It was good they handled my car very well and were very professional about everything and did a good job
Mobile service was great, all done at the convenience of my home. I would do it again.
Received a check from Accounting which was an incorrect amount. I will contact this dealership.
Not trust worthy, kept putting down that I would need things done that I had already had done at that dealership, example they replaced my driving belt in May 2024 then in November 2024, January 2025, and April 2025 tried to say I needed a new driving belt. Called the dealership and asked if there was something wrong with my belt. They said there was nothing wrong they were just not checking my vehicle history. Continued to recommend unnecessary services and also charged $299 for a diagnostic test for a sound my care made they misdiagnosed the issue saying it was a strut bearing when ... Read More DealerRater - Apr 28, 2025
Everyone from the salesman to the finance manager was very helpful, and professional. Was a nice experience.
Excellent, friendly customer service. My mobile service was outstanding. They arrived on time and serviced my car thoroughly.
Service rep was awesome. He made sure I was attended to promptly and kept me well informed of status of vehicle. Service was not complicated but timely and vehicle waiting for me when I arrived.
Mr Flores was wonderful. He was also knowledgeable. Mr. Flores also sent us to lunch and picked us up
Fast, friendly service Clean facility, easy to make appointments, service was well explained Recommend dealership
Service in the beginning showed some interest in gaining info on my visit but ultimately advised that parts were not available and had to reschedule which meant driving another trip requiring 50 miles. Cat converter replacement took over five hours even with an early schedule time of 7Am. I cancelled some repairs that was told was necessary .e, sensors but engine did not a Indicate issues as described in the Hyundai Owners Manual. Accounting did not take action on charge card in the following 2 weeks as promised.
Levin Hickman deserves a gold star. When I took my vehicle to Parks of Gainesville for an oil change and to get 4 new tires, I didn't realize the car was a making an unusual noise. The mechanic may have pointed it out to Levin and Levin brought it to my attention. He was willing to have a valet to come to my house clear in Melrose to pick up my car so that he could have the mechanic give it a second look. Indeed, something was not right with the vehicle which Levin worked diligently with Ford Motors to ... Read More DealerRater - Apr 26, 2025
Very good Can't think of 13 words my situation was handled fine Good service writer
Very helpful and knowledgeable All my questions were answered and I believe truthfully , I had stopped coming to this dealership but I've returned hoping service is better.
Ford is a professional and quick my ford f150 is running great The mobile service is amazing
Professional, polite, and accommodating. Impressed with the recent change in staff/management. Such a drastic difference in a very good way from previous staff or lack there of.
Always well pleased with the service I receive at Parks Ford and Lincoln. Levin was my adviser and explained in understandable words what needs my car had. Great job all.
Devon in service department went above and beyond resolving all issues with my service experience
Took longer and cost more than quoted. They seemed to me to be a bit unorganized. None of this was major or consequential,
I have no problems with Parks Ford. Cody Curtis has been very helpful with all my services on my F-150 Truck.
Bill was great. Kept me informed and answered my questions. Michael the manager called to clarify concerns we had with the paperwork.
Matt and George were both extremely helpful. Matt spent a lot with us showing us all the things the car will do.
I had an overall good experience at Park Hyundai dealership. My sales consultant, Darion Dixon was welcoming, professional, and helpful. He went above and beyond to help in many different ways during the process. Highly recommended!
Ordered and received the parts to warranty repair my new Bronco in a timely manner compared to the ford dealer I purchased it at who never even contacted me
Went for recalls on my car. They also did a complete inspection on my car. They offered an uber to take me home while they worked on my car. Great communication.
Very bad communication, a language barrier culture issue maybe, but definitely not service oriented. Plus, It felt like the used car salesman stereotype of old. I would not recommend this dealership service department. They could not tell me if the part they wanted to replace was under warranty or not even. Really, isn’t that like set in stone? Slimy
Very quick service with a smile, love didn't have to ask for a car wash
Bill has always been professional and courteous. He is conscientious of patron’s needs. It’s a pleasure to know he is there!
Unfortunately it was good until we needed a windshield crack repaired . We bought at closing so we’re unable to see at that time , our salesmen is no longer there and the GSM couldn’t care less about helping or returning our phone calls . Over a week still haven’t heard from them .Lesson learned but local in Jax
See above. Deceptive practices. I was also told the $300 would go towards my bill but when my windshield wiper motor was diagnosed, they said it would be $386 more to have them replace that part. It took me about 45 minutes and $45 to do it myself.
Service department was very good on time clean waiting area. Had my truck back to me within the two hour window. I will be back. Thank you, Park Ford
Lowell went above and beyond to help us purchase just the right cars. He's great.
Ari Flores my advisor got my car in quickly and done within 45 minutes. I brought my car in for normal maintenance and he was very professional. His name was not listed below
Bill Stoufer is so good at his job. He makes me feel comfortable and I trust him. That is very important to me as a woman who isn't very familiar with car stuff.
This is the place to have your vehicle serviced. Very professional and friendly. Sales department also very good
Being honest, transparent, knowledge upfront goes a lot further than not being truthful in an attempt to make money. You have lost my business
Service agents are amazing but the dealership is expensive and does not provide conveniences for customers whose vehicles were not purchased there, regardless of customer loyalty to the service provider.
We have always been treated with the most respect anytime we are there for services.5Stars